FAQ

Frequently Asked Questions (FAQ)

1. Are your themes compatible with all Shopify stores?
Yes, all of our themes are fully compatible with Shopify stores, regardless of the store size or product categories. They are optimized to work seamlessly with Shopify’s latest features and updates.

2. How do I install a Shopify theme?
Installing a theme is simple. After purchasing, you’ll receive a download link and instructions. You can upload the theme file directly to your Shopify admin under the "Online Store" section. Detailed instructions are also provided in our theme documentation.

4. Do I need coding knowledge to use your themes?
No, you do not need any coding knowledge. Our themes are user-friendly and come with drag-and-drop features. However, if you're familiar with HTML/CSS, you can further customize the theme to suit your needs.

5. Can I customize the theme to match my brand?
Absolutely! Our themes are fully customizable. You can change colors, fonts, images, and more using the theme editor in Shopify. Most customization options are accessible without any coding, but if needed, you can also edit the code directly.

6. Do your themes come with customer support?
Yes, all our themes come with free, ongoing customer support. If you run into any issues or have questions about customizing your theme, our team is here to help via email or live chat.

7. Do you offer theme updates?
Yes, we offer free updates for all our themes. When Shopify releases new features or security updates, we ensure our themes are updated accordingly. You will be notified when an update is available, and instructions will be provided.

8. Can I use the theme on multiple stores?
Each theme purchase is licensed for one Shopify store. If you want to use the theme on multiple stores, you will need to purchase additional licenses.

9. What is your refund policy?
Due to the digital nature of our products, we do not offer refunds once the theme has been downloaded. However, if you experience any technical issues with the theme, our support team is available to help resolve them.

10. What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express, as well as PayPal. Payments are securely processed through our payment gateway.

11. Can I switch themes after purchasing one?
Yes, you can switch themes at any time. However, content and customizations from your previous theme may not automatically transfer. We recommend testing your new theme in a backup store or on a separate theme preview before making the switch.

12. Is the theme mobile-friendly?
Yes, all of our themes are fully responsive and optimized for mobile devices. Your store will look great on any screen size, from smartphones to desktops.

13. Do you offer theme customization services?
Yes, we offer premium theme customization services for clients who need more advanced modifications. Please contact our support team for more information and a quote.

14. Are your themes SEO-friendly?
Yes, our themes are built with SEO best practices in mind. They include clean, optimized code and fast loading times, which help your store rank better in search engine results.

15. What do I do if I encounter a problem with my theme?
If you encounter any issues, you can contact our support team through email or live chat. We aim to respond to all inquiries within 24 hours and resolve issues as quickly as possible.

16. Can I preview a theme before purchasing it?
Yes, you can preview all our themes by using the "Live Preview" option on our website. This allows you to explore the theme’s design and features before making a purchase.